--- title: "Privacy Policy | Song Refiners" description: "How Song Refiners collects, uses, and protects your data. 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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our song review service at songrefiners.com (the "Service"). By using Song Refiners, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service. ## Information We Collect ### Personal Information When you create an account or use our Service, we may collect: - Name and email address - Account credentials (passwords are securely hashed) - Payment information (processed securely by Stripe) - Profile information you choose to provide ### Song Submissions When you submit songs for review, we collect: - Audio files you upload - Lyrics (text or file uploads) - Song titles and metadata - Genre classifications - AI percentage indicators you provide ### Usage Information We automatically collect certain information when you use our Service: - Device and browser information - IP address and approximate location - Pages visited and features used - Timestamps and session duration ## How We Use Your Information We use the information we collect to: - Provide, maintain, and improve our AI song review service - Process your song submissions and generate feedback - Process payments and manage your account - Send you service-related communications (reviews ready, account updates) - Send marketing communications (with your consent, which you can withdraw) - Respond to your inquiries and provide customer support - Analyze usage patterns to improve our Service - Detect and prevent fraud or abuse - Comply with legal obligations ## AI Analysis of Your Songs Your song submissions are analyzed by artificial intelligence systems to generate feedback. Here's what you should know: - Your audio and lyrics are processed by our AI systems to generate reviews - We use third-party AI services (including Google AI and OpenAI) to power our analysis - Your songs are not used to train AI models - AI-generated feedback is stored in your account for your reference - You retain all intellectual property rights to your original songs ## Third-Party Services We work with trusted third-party services to provide our Service: ### Stripe (Payment Processing) We use Stripe to process payments. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not store your full credit card numbers. Stripe's privacy policy can be found at [stripe.com/privacy](https://stripe.com/privacy). ### Supabase (Data Storage) We use Supabase to store your account data, song submissions, and reviews. Your data is stored securely with encryption at rest and in transit. ### AI Service Providers We use AI services from Google (Gemini) and OpenAI to analyze your songs and generate feedback. Your submissions are processed according to their respective privacy policies and data processing agreements. ### Resend (Email Communications) We use Resend to send transactional and marketing emails. Your email address is shared with Resend for this purpose. ## Data Sharing and Disclosure We do not sell your personal information. We may share your information in the following circumstances: - **Service Providers:** With third-party vendors who help us provide our Service (as described above) - **Legal Requirements:** When required by law, court order, or governmental authority - **Protection of Rights:** To protect our rights, safety, or property, or that of our users - **Business Transfers:** In connection with a merger, acquisition, or sale of assets - **With Your Consent:** When you explicitly authorize us to share your information - **Public Sharing:** If you enable public sharing of your reviews, that content becomes publicly accessible ## Data Retention We retain your information for as long as your account is active or as needed to provide you with our Service. Specifically: - Account data is retained until you delete your account - Song submissions and reviews are retained for your reference until you delete them or your account - Audio files may be automatically deleted after a retention period to manage storage - Transaction records are retained as required by law (typically 7 years) - Anonymized analytics data may be retained indefinitely ## Your Rights Depending on your location, you may have the following rights regarding your personal information: - **Access:** Request a copy of the personal information we hold about you - **Correction:** Request correction of inaccurate personal information - **Deletion:** Request deletion of your personal information (account deletion) - **Portability:** Request a machine-readable copy of your data - **Opt-out:** Unsubscribe from marketing communications at any time - **Withdraw Consent:** Where processing is based on consent, withdraw it at any time To exercise these rights, please contact us at [privacy@songrefiners.com](mailto:privacy@songrefiners.com) or use the account settings in your dashboard. ## Data Security We implement appropriate technical and organizational measures to protect your personal information, including: - Encryption of data in transit (HTTPS/TLS) and at rest - Secure password hashing - Row-level security policies in our database - Regular security reviews and updates - Limited access to personal data by authorized personnel only However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. ## Children's Privacy Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. ## International Data Transfers Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we take steps to ensure it remains protected in accordance with this Privacy Policy. ## Cookies and Tracking We use cookies and similar tracking technologies to: - Keep you signed in to your account - Remember your preferences - Analyze how our Service is used - Improve our Service You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our Service. ## SMS / Text Messaging If you provide a mobile phone number, Song Refiners uses SMS to send a 6-digit verification code and occasional account-related messages (for example, security alerts or important account notices). By providing your mobile number and requesting a verification code, you consent to receive these text messages from Song Refiners. ### Message Frequency Message frequency varies based on your activity. Most users receive one message per verification event, plus infrequent account-related messages. We do not use SMS for marketing or promotional campaigns. ### Message and Data Rates Message and data rates may apply. Check with your mobile carrier for details about your plan. Song Refiners is not responsible for charges from your carrier. ### Opt-Out and Help You can opt out of SMS messages at any time by replying **STOP** to any message we send. For help, reply **HELP** or contact us at [privacy@songrefiners.com](mailto:privacy@songrefiners.com). Opting out will prevent us from sending verification codes, which may limit your ability to use phone-verified features of the Service. ### No Sharing or Selling of Mobile Information **We do not share or sell mobile phone numbers or SMS consent to third parties or affiliates for marketing or promotional purposes.** Mobile numbers and SMS opt-in data are used solely to deliver the verification and account-related messages described above. We share your mobile number only with our SMS delivery provider (Twilio) strictly to transmit these messages on our behalf. ### Carriers Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages. ## Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. ## Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us: - Email: [privacy@songrefiners.com](mailto:privacy@songrefiners.com) - Contact Form: [songrefiners.com/contact](/contact) [Home](/) · [Pricing](/pricing) · [Features](/features) · [How We Score](/how-we-score) · [FAQ](/faq) · [Noteworthy](/noteworthy) · [Terms](/terms) · [Privacy](/privacy) · [DMCA](/dmca) · [Contact](/contact)